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After the server move, the login to the SiteAdmin was changed. It went from the old php login to http authentication. This has caused a few people problems.

'''Notice:''' SiteAdmin is currently not letting new members or existing members who change their passwords in. If you are unable to log into SiteAdmin, go to the Help Center and read the thread marked "Can't log into SiteAdmin?" for more details.

==Siteadmin's background explained==

The first thing that CG users need to realize is that the three logins (Forum, SiteAdmin and CGWiki) all use the same basic database for their name and password checking. The three different programs behave slightly differently and have quirks to keep an eye out for.

The first thing users need to be aware of is that the Forum login is not case sensitive. If your username is "Bob" then it will let you log in with "bob".

However, that's not the end of the story. 

When users log into the forums, it creates a code that is used to validate the login in the SiteAdmin. This code '''does''' make the distinction between capitals and lowercase. If you convert "Bob" into Ascii code, then it would be 066 111 098 but "bob" would be 098 111 098. As you can see, they don't match! So it's important to log into the forums with the correct case on your username as everything else hangs off that.

The HTTP Authentication mechanism used on the siteadmin only allows for exact match, since it sends it encrypted.

CGWiki is a lot more tolerant (and does not validate like SiteAdmin does) so will allow using improper case, but will force the first character to be uppercase. The only known problem with CGWiki is that it does not like usernames with hyphens (such as "B-ob") or underscores (such as "B_ob").

'''Update:''' All forum accounts now have their first letter capitalized by default. New users will not be affected, but old users who had an all-lower case name will need to log out of the forums and then log back in to use SiteAdmin.

==Getting the capitals right==

Some people will be very frustrated because they will enter the right name and password (all in correct case) into SiteAdmin, but it will reply "name not valid".

This is because the name and password were not entered correctly into the forum. If you find that SiteAdmin is not letting you in, then try the following:

#Log out of SiteAdmin (either click "cancel" or manually add ?&logout onto the end of the url.
#Log out of the Forum.
#Log back into the Forum, making sure that the properly capitalized name is used.
#Log into SiteAdmin. It should now let you in.

==Other known problems==

1) There have been several users who have been under the impression that CG was not letting them sign in or not letting them sign up or that the registration system was broken. In most of those cases it has turned out that the user had some software on their computer that was blocking their attempts to connect with the CG server.

Removing or disabling that program allowed the user to connect. 

2) Several old KeenSpace users who have come back after an extended Hiatus have found that they are unable to access their comic. No known solution has been found for this so far and the cause is unknown. The only available workaround at this time is to create a new account and re-upload all the old data if the original site has disappeared entirely.

''Return to the [[Tutorials]] page''

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[[Category:Stubs]]
[[Category:Tutorials]]
Return to New Siteadmin.
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